login my orders create accountshipping contact
 
 
 → General terms and conditions

1. Scope of application

These terms and conditions of the TeniszNet KFT (named "seller" in the following), are valid for all contracts which the customer concludes with the seller concerning all products and/or services offerd by the seller in the online-shop. We hereby contradict the integration of customers'conditions unless an agreement has been reached to the contrary.

2. Conclusion of contract

2.1.
The product presentations in the seller's online shop do not present a binding offer of the seller but serve as the basis of a legally binding buying quotation of the customer.

2.2.
If the customer orders via the order form, he/she places a legally binding buying quotation of the goods lying in the shopping cart after having entered his/her personal data and after having clicked on the button "Order with obligation to pay".

2.3.
Within 5 days the seller can accept this quotation by electronic email confirmation or by sending the goods. The seller can deny the order.

2.4.
Regularly, the order process as well as the contacting are done by email and by an automated order process. The customer has to ensure that the entered email address is correct so that he/she can receive emails which are sent by the seller. Especially by using SPAM filters, the customer has to ensure that he/she receives all emails which are sent to execute the buying process.

2.5
If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact info@teniszplaza.hu immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

2.6
We try very hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. If the price for the Order changes before we accept your Order, we will contact you and ask you to confirm that you wish to proceed at the amended price.

2.7
A Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We will not be obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products.

3. Prices and term of payment

3.1.
Credit Card

The indicated prices are endprices, i.e. they contain all price components including the legal Hungarian VAT. If additional delivery costs arise, they will be indicated separately in the product presentation.

3.2.
You can securely pay online with your credit card. Our website allows you to pay for your order online, by choosing credit card and then typing in the 16 numbers of your credit card and its expiration date.
This information is coded and is sent securely thanks to the encrypted network SSL.
Only the credit cards labelled VISA, VISA ELECTRON, American Express, MASTERCARD or MAESTRO issued in Hungray (or in other international bank networks validated by the GIE Credit Card authority) are accepted The customer's credit card account is debited after the completion of the order. Once the order is confirmed by the customer on the website, it will only be effective when the central bank network clears authorization. In case of a refusal, TeniszPlaza.com reserves the right to cancel the order and to stop shipping.
In this case, the customer will be contacted by e-mail as soon as possible.

By clicking the Redirect button the Customer accepts TeniszNet Kft (1083 Budapest, Losonci tér 6, 3/4.) at www.teniszplaza.hu to provide the following personal data stored in its user database to OTP Mobile Ltd. (1093 Budapest, Közraktár utca 30.)
Provided data: username, family name, given name, country, phone number, e-mail address. The purpose of data transmission: customer support for users, confirming transactions and fraud-monitoring for users defence.

3.3.
PayPal

The online payment system convinces due to the uncomplicated and fast handling.
The identity of the PayPal account is defined through the E-Mail address of the customer.
PayPal payments are immediately credited, therefore there are no waiting times.
What is PayPal?

4. VIP CLUB

All new first-time customer whose order exceeds EUR 150, followed by the next purchase will be eligible for loyalty discounts.
The discounts are automatically calculated after the store login and draws a total purchase value.

4. Warranty, exchange/return

On our website, you will get our "satisfaction guaranteed" clause. If an item does not correspond to what you expected, please contact us by mail in the 8 days following delivery date.
This period starts the day after receipt of the goods.
You will then return the item undamaged, preferably in its original shipping package, with the return number and bill.
Please note that you have to bear the sending costs.

If the purchase price of the returned good is higher than the purchase price of the new product, we compensate the differential amount via bank transfer within one week after having shipped the new product. Please enter your bank details on the conversion return form.
If the purchase price of the returned good is lower than the purchase price of the new product, please transfer the differential amount to our bank account.
If you want to make use of your conversion right please download our return form. Chose your order, select the articles you want to return and click on print return form.

Afterwards, send your articles you want to exchange together with the return form to the following address:

TeniszNet Ltd (TeniszPlaza Shop)
Koppány u. 2-4.
1097 Budapest
Email: info@teniszplaza.hu


If all conditions of the conversion rights are complied (see above), we will send you the desired articles afterwards.

5. Order follow through

TeniszPlaza.com advisers are available to help you throughout your visit on our website and after your order

6. Shipping

Austria, Slovenia, Slovakia, Czech Republic, Croatia, Poland, Germany, Belgium, Netherlands, Luxembourg: 16€
Denmark, France, Italy, Monaco, Ireland, United Kingdom: 20€
Serbia: 25€ (including customs duties)


*incl. tax and packaging

7. Data privacy

7.1 Anonymous data collection

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy.
We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

8. Cookies

It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.